Account / Your data
Delete your
Village account.
You can request deletion of your PlugOut Village account at any time. You do not need to reinstall or sign in to the app to make a request.
Delete your account in the app
- Sign in to the PlugOut Village app and open Me → Settings.
- Choose Privacy & Data → Delete Account.
- Review the deletion notice and confirm the request.
Request deletion on the web
Email us from the email address registered to your account. Include your account email and the words Delete my PlugOut Village account in the subject. Do not include your password or payment-card details.
Email an account deletion request
If you can no longer access your registered email, contact us from another address and provide your account email or username so we can verify ownership before acting. We may ask for reasonable additional information to protect your account.
We aim to process verified deletion requests within 7 business days.
What happens to your data
When deletion is completed, we disable your account, revoke active sign-in sessions, deactivate push-notification tokens, and remove or anonymise profile and account information where possible.
We may retain limited transaction, payment, security, audit, fraud-prevention, dispute and legal-compliance records where required by law or needed to establish or defend a claim. Such retained records are restricted and kept only for the applicable retention period. Information already shared with other users may have been copied or saved by them. Backups may take additional time to expire.
Need help?
For questions about an account-deletion request, email hello@plugoutvillage.com. See our Privacy Notice for more about personal-data handling.